INFO

For all inquiries please contact wisha@srenne.com

 

PRODUCTION AND PROCESSING TIMELINE: All of our pieces are made to order, please allow 7-10 days for production. We prioritize your order and aim to fulfill it as soon as we can.

 

INTERNATIONAL SHIPPING: Once your order has shipped from our studio, you will receive an email with your package’s tracking number. Please be aware that SRENNE. is not liable for any duties and taxes imposed by the destination country.

 

CARE: Handcrafted with care, these pieces are sensitive to environmental factors and require regular upkeep. Remove jewelry during bathing, exercising, and cleaning. To slow oxidation, avoid moisture and store your jewelry in a dry plastic bag when not worn. Sterling silver may oxidize, forming a gray hue that can be polished off with a polishing cloth ( We prefer Sunshine polishing cloth)

 

REPAIR: Should your piece become damaged and require repair, we are here to help. Notify us within three months of purchase if there are defects in materials or workmanship, and we will repair it free of charge. For damage from natural wear, a small fee for labor and materials will apply. Please reach out to us at studio@srenne.com

 

RETURNS:  All of our pieces are made to order. Please note that we are not accepting returns at this time. Cancellations can be made within 24 hours of purchase for a full refund.